Frequently Asked Questions

Where can I obtain service for my Eaton or Char-Lynn Product?
In most cases the Eaton or Char-Lynn product you have is part of a total hydraulic system and is installed on vehicle or machine. Service on this equipment should be performed by an authorized service center of the Original Equipment Manufacturer (O.E.M.).

If this is not convenient you can contact an authorized Eaton or Char-Lynn Service Center near your. Be sure to have the part number and date of manufacture available when you call.

What type of hydraulic fluid should I use?
The ability of Eaton hydraulic components to provide the desired performance and life expectancy depends largely upon the fluid used. The proper hydraulic fluid depends on the application and environment in which the equipment is to operate. It is not the policy of Eaton to recommend brand names, however we can give you complete guidelines for making a selection. Click this link to download a copy of Eaton's Technical Data Sheet on "Hydraulic Fluid Recommendations".

Who do I contact with a technical service question?
When you have a question, want a replacement, or parts for an Eaton product you should contact the O.E.M. of your equipment or an Authorized Eaton Distributor. You should have the Eaton product number for the item prior to contacting the above noted people. The Eaton product number could be stamped on the item or a name tag could be located on it.

How can I find specific Product information or confirm Product numbers?
Much of our product information can be found on our Product Digital Literature site, which is a collection of PDF versions of most of our catalogs with some related Parts and Service documents. This site does have a search function. If you are searching to confirm a specific product number, you may also want to contact us via the Product Technical Support Form.

Where can I purchase wheel hubs that would fit our "W" motor 1 ¼" tapered shaft:
Reliable Machine Tool
Kendallville, Ind. 46755
Phone Number 219-347-4000

What type of drive socket can be used to remove torx head cap screws that are used in some of Eaton's Char-Lynn low speed high torque motors and steering control units?
Use Snap-on FLE 100